Skip to main content

Resident Portal Access

The resident portal lets residents view invoices, make payments, submit requests, access documents, and submit ARC requests. You control which residents can access the portal by managing their invitation status.

What you'll need
  • At least one resident added to your property

How Portal Access Works​

Residents get portal access through a two-step process:

  1. You send an invitation — An email is sent to the resident with a link
  2. The resident accepts — They click the link and set up their account

Once accepted, the resident can log in at app.propty.io using their email address.

Sending Invitations​

During Resident Creation​

When adding a new resident, the "Send portal invitation" toggle is on by default. Leave it on to invite the resident immediately, or turn it off to add them without portal access.

After Resident Creation​

For residents in Pending status (not yet invited):

  1. Go to the Residents page
  2. Find the resident in the list
  3. Click the three-dot menu on their row
  4. Select Send Invitation

A confirmation toast will appear showing the invitation was sent.

Resending Invitations​

For residents in Invited status who haven't responded:

  1. Find the resident in the list
  2. Click the three-dot menu
  3. Select Resend Invitation

This sends a new invitation email. The old link is replaced.

Portal Login Methods​

Residents log in to the portal using their email address. Depending on your configuration:

  • Magic link — The resident enters their email and receives a sign-in link (no password required)
  • Password — The resident enters their email and password

What Residents Can Do in the Portal​

FeatureDescription
View invoicesSee published invoices and their payment status
Make paymentsPay invoices online
Set up autopayConfigure automatic payments
Submit requestsSend maintenance requests with photos
View noticesRead notices from management
Access documentsDownload shared property documents
Submit ARC requestsRequest approval for property modifications

Troubleshooting​

A resident says they can't log in​

  1. Check their status on the Residents page — they must be Active
  2. Verify their email address is correct
  3. If they are Invited but haven't accepted, resend the invitation
  4. Ask them to check spam/junk for the invitation email
  5. See Regain Account Access

I don't want a resident to have portal access​

  • When adding the resident, turn off the "Send portal invitation" toggle
  • The resident will be added in Pending status without portal access
  • You can always send the invitation later if needed

A resident moved out​

  • You can remove the resident from the property, which revokes their portal access
  • Alternatively, keep them in the system for record-keeping — they will not receive new invoices unless you create them