Resident Overview
Welcome to the Propty resident portal. This is your one-stop hub for managing your home — pay invoices, track maintenance requests, read important notices from management, and keep your account up to date.
You'll need an invitation from your property manager to access the portal. If you haven't received one, contact your property manager and ask them to send you a portal invitation.
What You Can Do in the Portal
Here's a quick overview of everything available to you:
| Feature | What It Does |
|---|---|
| Pay invoices | View and pay your condo fees, special assessments, and other charges online |
| Set up autopay | Automatically pay invoices before they're due — no more missed payments |
| Submit requests | Report maintenance issues, repairs, or other concerns to your property manager |
| Track requests | Follow the progress of your maintenance requests and message your property manager |
| View notices | Read important announcements, meeting reminders, and policy updates |
| Manage your profile | Update your name, email, phone number, and language preference |
Quick Links
Get started with the most common tasks:
- First time here? — Accessing Your Portal walks you through logging in for the first time
- Need to pay a bill? — Making Payments shows you how to pay online
- Want automatic payments? — Setting Up Autopay helps you never miss a due date
- Something needs fixing? — Submitting a Request explains how to report an issue
- Waiting on a repair? — Tracking Your Request shows you how to check on progress
How to Access the Portal
Go to app.propty.io/portal/login in your web browser, enter your email address, and click the login link sent to your inbox. No password required — Propty uses a secure magic link system.
Tip: Bookmark app.propty.io in your browser so you can quickly get to the portal anytime.
The portal works on any device — desktop computer, tablet, or phone. There's no app to download; just use your web browser.
Getting Help
If you run into any issues:
- Check this help center — Browse the articles in the sidebar for step-by-step instructions
- Contact your property manager — They can help with account issues, billing questions, and maintenance concerns
- Check your email — Important notifications (payment confirmations, request updates, notices) are also sent to your email