Track Your Request
After submitting a maintenance request, you can check its status, view updates from your property manager, and send messages — all from the resident portal.
- A Propty resident account with portal access
- At least one submitted maintenance request
Viewing Your Requests
1. Open the Requests page
Log in to the portal at app.propty.io and click Requests in the sidebar. You'll see a list of all your maintenance requests, with the most recent at the top.
2. Check the status badge
Each request displays a colored status badge so you can quickly see where things stand:
| Status | Color | Meaning |
|---|---|---|
| New | Blue | Your request was received and is waiting to be reviewed |
| In Progress | Yellow | A team member is actively working on your issue |
| Pending | Orange | The team is waiting for something (parts, scheduling, your input) |
| Closed | Gray | The issue has been resolved |
Viewing Request Details
Click on any request to see the full details:
- Request number — A unique reference number (for example, #1042)
- Title and description — What you originally reported
- Category — The type of issue
- Status — The current status
- Priority — The priority level assigned by your property manager
- Timeline — A chronological log of all activity on the request
Understanding the Activity Timeline
The timeline is the heart of your request — it shows everything that has happened in order:
- Your messages — Messages you've sent about the request
- Staff messages — Replies and updates from your property manager or maintenance team
- Status changes — When the request moved from one stage to another (for example, from New to In Progress)
- Assignment updates — When a team member was assigned to work on your issue
Sending a Message
If you need to provide additional information, ask a question, or follow up on progress:
- Open the request by clicking on it
- Scroll down to the message box at the bottom of the page
- Type your message
- Click Send
Your property manager will be notified of your message.
Tip: Use messages to share updates like "The leak is getting worse" or "I'm available Tuesday afternoon for the repair." This keeps all communication about the issue in one place.
Understanding Priority Levels
Your property manager may assign a priority level to your request:
| Priority | Color | Meaning |
|---|---|---|
| Low | Gray | Non-urgent issue — will be addressed in due course |
| Medium | Blue | Standard priority |
| High | Orange | Important issue needing prompt attention |
| Urgent | Red | Critical issue requiring immediate action |
Priority is set by your property manager based on the severity and nature of the issue. If you believe your request is more urgent than its current priority, send a message explaining why.
Request History
All your requests remain visible in the Requests list, including closed ones. This gives you a complete history of every issue you've reported. You can click on any past request to review the details and timeline.
Troubleshooting
| Problem | Solution |
|---|---|
| Request has been "New" for a long time | Send a message on the request to follow up, or contact your property manager directly |
| Want to add more details | Open the request and use the message box to share additional information or photos |
| Request was closed but issue isn't fixed | Send a message on the closed request explaining the problem persists — your property manager can reopen it |
| Can't find an old request | All requests (including closed ones) stay in your list. Scroll down to find older items |
Related Articles
- Track Your Maintenance Requests — Detailed tracking guide with screenshots
- Submitting a Request — How to create a new maintenance request
- Resident Overview — Everything you can do in the portal