Making Payments
You can pay your condo fees, special assessments, and other charges online through the Propty resident portal. Payments are processed securely through Stripe using your credit card, debit card, or bank account.
- A Propty resident account with portal access
- An invoice with an Open or Overdue status
- A credit card, debit card, or US bank account
Viewing Your Invoices
1. Open the Invoices page
Log in to the portal at app.propty.io and click Invoices in the sidebar. You'll see a list of all your invoices, including the amount, due date, and status.
2. Understand invoice statuses
| Status | Meaning |
|---|---|
| Open | The invoice is due and ready to be paid |
| Overdue | The due date has passed — pay as soon as possible |
| Paid | The invoice has been fully paid |
3. Click on an invoice
Click any invoice to view the full details, including a line-by-line breakdown of charges and your payment history for that invoice.
Paying an Invoice
1. Click "Pay Now"
On the invoice detail page, click the Pay Now button. A payment panel will slide open from the right side of the screen.
2. Choose your payment method
Select how you'd like to pay:
| Method | Processing Fee | Processing Time |
|---|---|---|
| Card (credit or debit) | ~3.4% + $0.30 | Instant |
| Bank transfer (ACH) | ~1% (max $5.50) | 3–5 business days |
Tip: Bank transfers cost significantly less in fees. For a $350 invoice, you might pay ~$3.50 with ACH versus ~$12 with a card.
3. Enter the payment amount
The payment amount defaults to your full balance. If you'd like to make a partial payment, type a different amount (minimum $1.00) and click Confirm amount.
4. Enter your payment details
- For a card: Enter your card number, expiration date, and CVC
- For a bank transfer: Enter your routing and account numbers, or connect your bank through the secure flow
Your payment information is processed by Stripe and never stored on Propty's servers.
5. Review and pay
Check the fee breakdown at the top of the panel — you'll see the balance due, the amount you're paying, any processing fee, and the total charge. Click Pay Now to submit.
Tip: Don't close your browser while the payment is processing. You'll see a confirmation screen once it's complete.
6. Confirmation
After a successful payment, you'll see a green checkmark and a "Payment successful!" message. A confirmation email is also sent to your inbox.
For bank transfers, you'll see "Bank transfer initiated" instead — ACH payments take 3–5 business days to process.
Partial Payments
You can pay less than the full balance if needed. After a partial payment:
- The invoice stays Open with a reduced balance
- You can make additional payments until the full amount is covered
- Once fully paid, the status changes to Paid
Troubleshooting
| Problem | Solution |
|---|---|
| Card was declined | Double-check your card details. If correct, contact your bank — they may be blocking the transaction |
| "Insufficient funds" error | Check your account balance, or try a partial payment for a smaller amount |
| Payment stuck on "Processing" | Wait at least 30 seconds. If the page doesn't update, check your email for a confirmation |
| Invoice still shows "Open" after paying | ACH payments take 3–5 business days. Card payments should update within minutes — try refreshing the page |
| Need a receipt | A confirmation email is sent automatically. You can also view payment history on the invoice detail page |
| Need to dispute a charge | Contact your property manager directly with your invoice number |
Related Articles
- Pay Your Invoice — Detailed step-by-step payment walkthrough with screenshots
- Setting Up Autopay — Automate your payments so you never miss a due date
- Manage Payment Methods — Add, view, and remove saved payment methods