Submit a Request
When something in your unit or a common area needs attention — a leaky faucet, a broken light, a pest issue — you can submit a maintenance request through the portal. Your property manager is notified immediately and can coordinate the repair.
- A Propty resident account with portal access
- Details about the issue (what happened, where, and how severe it is)
- Optionally, a photo of the problem
Steps
1. Open the Requests page
Log in to the portal at app.propty.io and click Requests in the sidebar. You'll see a list of your existing requests (if any).
2. Click "New Request"
Click the New Request button to open the request form.
3. Fill in the details
Complete the following fields:
Title (required) — A short summary of the issue. Be specific so your property manager can understand the problem at a glance.
Good examples:
- "Kitchen faucet leaking under the sink"
- "Hallway light on 3rd floor not working"
- "Dishwasher not draining properly"
Category (required) — Select the category that best matches your issue:
| Category | Examples |
|---|---|
| Plumbing | Leaks, clogged drains, running toilets |
| Electrical | Broken outlets, flickering lights |
| HVAC / Heating & Cooling | No heat, AC not working, thermostat issues |
| Appliances | Dishwasher, fridge, stove, washer/dryer |
| Doors & Locks | Broken lock, door not closing, buzzer issues |
| Windows | Cracked glass, drafts, stuck windows |
| Pest Control | Insects, rodents, wildlife |
| Cleaning | Common area cleaning issues |
| Elevator | Elevator not working, stuck between floors |
| Fire Safety | Alarm issues, fire extinguisher concerns |
| Parking | Parking spot issues, garage door problems |
| Common Area | Pool, gym, lobby, hallway issues |
| Noise Complaint | Excessive noise from neighbors |
| Other | Anything that doesn't fit the categories above |
Description (required) — Provide more details about the problem. Include:
- When you first noticed the issue
- How severe it is (minor inconvenience vs. urgent)
- Any relevant details that could help the repair team
Permission to enter — Let your property manager know if maintenance staff can enter your unit:
- Yes, enter anytime — Staff may enter without contacting you first
- Contact me first — Staff should call or message you before entering
- No, I must be present — You need to be home when staff arrives
4. Submit the request
Click Submit to send your request. Your property manager will be notified right away.
Tip: The more detail you provide, the faster your issue can be resolved. If possible, include a photo — it helps the maintenance team understand exactly what they're dealing with before they arrive.
What Happens Next
After you submit a request, it moves through these stages:
- New — Your request is received and waiting to be reviewed
- In Progress — A team member has been assigned and is working on it
- Pending — The team is waiting for something (parts, scheduling, your availability)
- Closed — The issue has been resolved
You'll receive notifications as your request moves through these stages. You can check the status at any time — see Tracking Your Request.
Troubleshooting
| Problem | Solution |
|---|---|
| Can't find the right category | Select Other and describe the problem clearly in the description field |
| Submitted a request by mistake | Send a message on the request explaining the situation, or contact your property manager to close it |
| Want to add a photo after submitting | Open the request and use the message box to attach additional details or photos |
| Not sure if the issue is urgent | When in doubt, submit the request and describe the severity. Your property manager will prioritize accordingly |
Related Articles
- Submit a Maintenance Request — Detailed guide with screenshots
- Tracking Your Request — Follow up on your submitted requests
- Resident Overview — Everything you can do in the portal