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Autopay

Autopay lets you pay invoices automatically — Propty charges your saved payment method before each invoice is due, so you never miss a payment or incur late fees.

What you'll need
  • A Propty resident account with portal access
  • A credit card, debit card, or bank account for automatic payments

How Autopay Works​

  • When an invoice becomes due, Propty automatically charges your saved payment method
  • You receive an email confirmation after each automatic payment
  • If a payment fails (for example, an expired card), you're notified immediately so you can update your payment method
  • You can cancel autopay at any time

Setting Up Autopay​

1. Go to My Account​

Log in to the portal at app.propty.io and click Account in the sidebar.

2. Find the Autopay section​

Scroll down to the Autopay card. If autopay isn't set up yet, you'll see a description and a setup button.

3. Click "Set Up Autopay"​

A panel will slide open from the right side of the screen.

4. Enter your payment details​

Enter your credit card, debit card, or bank account information in the secure form. This form is powered by Stripe — your payment details are never stored on Propty's servers.

5. Click "Enable Autopay"​

Click Enable Autopay to save your payment method and activate automatic payments. You'll see a green checkmark confirming autopay is enabled.

6. Verify it's active​

Back on your Account page, the Autopay card will now show:

  • An Active badge in green
  • Your card details (for example, "Visa ****4242")
  • Buttons to Update Card or Cancel Autopay

Tip: Once autopay is active, you don't need to do anything when new invoices arrive — they'll be paid automatically.

Updating Your Payment Method​

If you get a new card or want to switch to a different bank account:

  1. Go to Account in the sidebar
  2. In the Autopay card, click Update Card
  3. Enter your new payment details
  4. Click Enable Autopay to save

Your old payment method will be replaced with the new one.

Canceling Autopay​

If you'd like to stop automatic payments:

  1. Go to Account in the sidebar
  2. In the Autopay card, click Cancel Autopay
  3. Autopay is disabled immediately

After canceling, you'll need to pay each invoice manually. See Making Payments for instructions.

What Happens If a Payment Fails​

If your autopay payment fails (for example, your card expired or was declined):

  1. Autopay is paused — you'll see a red Paused badge on the Autopay card
  2. You receive an email explaining the failure
  3. Propty retries the payment up to 3 times (once per day)
  4. If all retries fail, you'll need to pay the invoice manually and reactivate autopay

To reactivate:

  1. Click Reactivate Autopay on the Autopay card
  2. Enter a new or updated payment method
  3. Click Enable Autopay

Tip: Keep your payment method up to date to avoid interruptions. If your card is expiring soon, update it before the expiration date.

Troubleshooting​

ProblemSolution
Autopay charged but I don't see the paymentCheck the Invoices page. ACH payments may take 3–5 business days to show as completed
Charged the wrong amountAutopay charges the full invoice amount. If the amount seems wrong, contact your property manager about the invoice
I have multiple propertiesAutopay is set per property. You can enable it for some properties and pay manually on others
My card expired but I wasn't notifiedCheck your spam/junk folder for the failure email. Update your payment method as soon as possible
Cancelled but was still chargedIf you cancelled after the payment was already initiated, that payment may still process. Future invoices won't be charged