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Make a Partial Payment

If you cannot pay the full amount of an invoice right away, you can make a partial payment. The remaining balance will stay on the invoice until you pay it in full.

What You'll Need​

  • A Propty resident account with access to the portal
  • An open invoice with an outstanding balance
  • A valid payment method (card or bank account)

Steps​

1. Log In to the Portal​

Go to app.propty.io and log in with your email address.

2. Open Your Invoices​

From the portal sidebar, click Invoices. You will see a list of your invoices with their statuses and amounts.

Invoices list in portal

3. Open the Invoice​

Click on the invoice you want to make a partial payment for. The invoice detail page will show the full amount, any previous payments, and the remaining balance.

4. Click "Pay"​

Click the Pay button on the invoice detail page. The payment form will appear.

Payment form with amount field

5. Enter a Partial Amount​

In the Amount field, type the amount you want to pay. This can be any amount between $1 and the remaining balance. You do not need to pay the full amount.

6. Complete the Payment​

Select your payment method (or enter new card details) and click Pay. You will see a confirmation when the payment is processed.

Payment confirmation

What Happens Next​

  • Your payment is recorded immediately
  • The invoice balance is reduced by the amount you paid
  • The invoice remains Open until the full balance is paid
  • You can make additional partial payments at any time
  • Your property manager can see all payments in the invoice's payment history

Troubleshooting​

I can't enter a custom amount​

  • Not all properties allow partial payments. If the amount field only shows the full balance, contact your property manager to ask about partial payment options.

My payment was declined​

  • Verify your card details are correct and up to date.
  • Make sure you have sufficient funds.
  • Try a different payment method if available.

I overpaid by accident​

  • Contact your property manager to request a refund for the overpayment. They can process refunds for card payments through Propty.

The balance didn't update after my payment​

  • Payments may take a moment to process. Refresh the page after a few seconds. If the balance still hasn't changed, the payment may have failed — check your payment method details.