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Set Up Organization Details

Your organization settings control how your company or association appears across Propty — in emails, documents, and the resident portal. Only organization managers can edit these settings.

What you'll need
  • A Propty account with organization manager access
  • Your organization's name and logo (optional)

Editing Organization Settings​

Step 1: Open Settings​

Click Organization in the sidebar, or go directly to app.propty.io/settings/organization.

Step 2: Review the Organization Settings page​

The page includes an Organization Logo card and a General Settings card.

Organization settings page

Step 3: Update your organization name​

In the Organization Name field, type or edit your organization's name. This name appears in emails sent to residents and in the portal header.

In the Organization Logo card:

  1. Click the upload area.
  2. Select an image file from your computer (JPG, PNG, or SVG).
  3. The logo will upload and appear as a preview.

The recommended image size is 200x200px.

Step 5: Set organization defaults​

Review the remaining fields:

  1. Area Unit — Square feet or square meters.
  2. Currency — The currency used for financial displays.
  3. Default Language — The default language for new users and communications.

Step 6: Save your changes​

Click the Save button below the form. A loading indicator will appear while saving.

Managing Team Members​

Team members are managed from Settings → Team, not from the Organization Settings page. From there you can:

  • View all team members — See who has access to your organization.
  • Invite new members — Add staff members who need access to the dashboard.
  • Change roles — Promote or demote members between manager and member roles.

For details, see Manage Team Members.

Billing​

Use the subscription and billing pages to view your current plan and manage billing.

  • View your plan — See which plan you're on and what's included.
  • Manage subscription — Click the portal button to access Stripe's billing portal where you can update your payment method or change your plan.

Troubleshooting​

ProblemSolution
Can't open Organization SettingsOnly organization managers have access. Ask your manager to check your role.
Logo upload failsMake sure the file is an image (JPG, PNG, or SVG) and is under 5 MB.
Changes not savingCheck your internet connection and try again. If the problem persists, refresh the page.
Need to change the organization nameEdit the name on the Organization Settings page and click Save. The change takes effect immediately.