Notification Settings

Notifications keep your team and residents informed about important property activity — new payments, maintenance requests, overdue invoices, and more. As an admin, you control which notifications you receive and how residents are notified.

What you'll need

• Property manager or organization manager access

Manager Notifications

As a property manager, you receive notifications for key events so you can respond quickly:

Event	Description
New payment received	A resident has paid an invoice
New maintenance request	A resident submitted a service request
Request update	A resident added a message to an existing request
New ARC request	A resident submitted an architectural review request
Invoice overdue	An invoice has passed its due date

Configuring your notifications

1. Go to Settings in the property sidebar
2. Find the notification settings section
3. For each event type, choose how you want to be notified:
   • Email — Receive a notification by email
   • In-app — See a notification in your Propty dashboard

For detailed setup instructions, see Notification Preferences.

Tip: Enable email notifications for time-sensitive events like new maintenance requests. Use in-app only for things you'll review during your regular dashboard check-ins.

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Resident Notifications

Residents receive notifications based on actions you take and their own preferences:

Action You Take	What the Resident Receives
Publish an invoice (with email enabled)	Email with invoice details and a link to pay
Send a notice	Email delivery of the notice
Send a portal invitation	Email with a link to set up their account
Make an ARC decision	Visible in the resident portal

Resident language preference

Each resident has a language preference — English or French. All automated communications are sent in the resident's chosen language. You can set this when adding a resident or by editing their profile.

SMS notifications

Residents can opt in to SMS notifications. This is managed per-resident in the edit panel. SMS consent must be explicitly enabled — it is off by default to comply with messaging regulations.

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Communication Best Practices

1. Be consistent — Set up your notification preferences once and stick with them. Inconsistent communication confuses residents.
2. Use email for important notices — Not all residents check the portal daily. Email ensures they see time-sensitive information.
3. Respect language preferences — If you have French-speaking residents, make sure their profiles are set to French so they receive communications in their language.
4. Don't over-notify — Residents who receive too many emails may start ignoring them. Focus email notifications on things that require action (invoices, requests).

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Email Delivery

Propty sends emails on your behalf using your organization's name as the sender. To ensure emails reach residents' inboxes:

• Ask residents to add Propty's email address to their contacts
• If a resident reports not receiving emails, check their spam/junk folder first
• Verify the resident's email address is correct in their profile
• Only Active residents receive email notifications

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Troubleshooting

Problem	Solution
Not receiving manager notifications	Check your notification preferences in Settings. Verify your email is correct.
Resident didn't get an invoice email	Check that "Send email notification" was enabled when publishing. Verify the resident's email and status.
Resident getting emails in the wrong language	Edit the resident's profile and update their language preference.
Too many email notifications	Adjust your notification preferences — switch low-priority events to in-app only.
SMS not working for a resident	Verify that SMS consent is explicitly enabled on the resident's profile.