Integrations
Propty connects with third-party services to handle payments, email delivery, and file storage. As an admin, you'll configure these integrations during initial setup — most work automatically after that.
- Organization manager access (for payment and system-level integrations)
Active Integrations
Stripe — Payment Processing
Stripe is Propty's payment processor. It handles all online payments from residents, including ACH bank transfers and credit/debit cards.
| Detail | Info |
|---|---|
| What it does | Processes resident payments, manages payouts to your bank account |
| Setup required | Yes — connect a Stripe account per property |
| Who sets it up | Organization manager |
| Dashboard access | Available from Settings > Payment Settings > Open Dashboard |
Key features:
- Secure payment collection (Propty never stores card or bank numbers)
- Automatic payout to your bank account
- Transaction history and reporting
- Fee management (pass to resident or absorb)
For setup instructions, see Payment Configuration and Payment Processing.
Email Delivery
Propty sends transactional emails on your behalf — invoice notifications, portal invitations, maintenance request updates, and community notices.
| Detail | Info |
|---|---|
| What it does | Delivers emails to residents and team members |
| Setup required | No — works automatically |
| Supports | English and French, based on resident language preference |
Emails are sent using your organization's name. No additional configuration is needed — email delivery is built into the platform.
For details on what emails are sent and when, see Notification Settings.
File Storage
Propty handles file uploads for organization logos, property images, and document attachments. Files are stored securely in cloud storage.
| Detail | Info |
|---|---|
| What it does | Stores uploaded images and documents |
| Setup required | No — works automatically |
| File types | JPG, PNG, SVG for images; PDF for documents |
| Size limits | Images under 5 MB |
How Integrations Connect
Here's how the pieces fit together in a typical workflow:
- Admin creates and publishes an invoice → Propty records it in the database
- Email integration sends a notification → Resident receives an email with invoice details
- Resident clicks "Pay" in the portal → Stripe processes the payment securely
- Stripe sends confirmation to Propty → Invoice status updates to Paid
- Stripe deposits funds → Money arrives in your bank account on the payout schedule
All of this happens automatically once your integrations are set up.
Future Integrations
Propty is actively developing additional integrations. Planned areas include:
- Accounting software — Export financial data to popular accounting tools
- Document management — Enhanced document storage and sharing with residents
- Communication tools — Additional channels for resident communication
Tip: If there's a specific integration your community needs, let us know through the support channel. Community feedback helps prioritize what we build next.
Security & Data
All integrations follow these security principles:
- Stripe — PCI-compliant. Payment data is handled entirely by Stripe, never by Propty's servers.
- Email — Sent over encrypted connections. Resident email addresses are used only for Propty communications.
- File storage — Files are stored in encrypted cloud storage with access controls.
Troubleshooting
| Problem | Solution |
|---|---|
| Stripe not connected | Go to Settings > Payment Settings and click Connect Stripe. See Payment Configuration. |
| Emails not being received | Check spam folders. Verify the resident's email address and that their status is Active. See Notification Settings. |
| File upload failing | Ensure the file is under 5 MB and is a supported format (JPG, PNG, SVG, or PDF). |
| Want to integrate with accounting software | This is on the roadmap. Contact support to share your specific needs. |