File Upload Failed
If you get an error when trying to upload a file — whether it's a document, photo, or attachment — here are the most common causes and how to fix them.
Common Causes
| Cause | Solution |
|---|---|
| File too large | Reduce the file size (see below) |
| Unsupported format | Convert to a supported format |
| Network interruption | Check your internet connection and try again |
| Browser issue | Try a different browser or clear your cache |
| Session expired | Log out and log back in, then retry |
File Size Limits
Large files may fail to upload or time out. To reduce file size:
For images (JPG, PNG)
- Use an image compression tool (many free options online)
- Reduce the image dimensions if it's larger than needed
- Save as JPG instead of PNG for photos (JPG is smaller for photographs)
For PDFs
- Use a PDF compression tool to reduce the file size
- If scanning documents, scan at 150-200 DPI instead of 300+ DPI
- Remove unnecessary pages
For other files
- Compress the file using a ZIP archive
- Split large spreadsheets into smaller files
Supported File Formats
Common supported formats include:
| Type | Formats |
|---|---|
| Documents | PDF, DOC, DOCX |
| Spreadsheets | XLS, XLSX, CSV |
| Images | JPG, JPEG, PNG, GIF |
| Other | TXT |
Executable files (.exe, .bat, .sh) and script files are not supported for security reasons.
Steps to Fix
1. Check the file
Before retrying:
- Verify the file opens correctly on your computer
- Check the file size (keep under 10 MB for best results)
- Make sure the file format is supported
2. Try again
Click the upload button and select the file again. Temporary network issues often resolve on their own.
3. Try a different browser
If the upload keeps failing in one browser, try a different one. See Browser Compatibility for supported browsers.
4. Check your internet connection
Uploads require a stable internet connection. If you are on a slow or intermittent connection:
- Move closer to your Wi-Fi router
- Try switching from Wi-Fi to a wired connection
- Wait for your connection to stabilize before retrying
5. Clear your browser cache
Old cached data can sometimes interfere with uploads:
- Clear your browser cache and cookies for app.propty.io
- Refresh the page
- Try the upload again
Still Not Working?
If you have tried all the steps above:
- Residents: Contact your property manager and ask them to upload the file on your behalf, or send it via email
- Property managers: Try uploading from a different device. If the issue persists across devices and browsers, there may be a temporary system issue — wait a few minutes and try again