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Payment Failed

If your payment did not go through, there are several common causes and solutions. Propty uses Stripe to process payments securely.

Common Causes​

CauseWhat to Do
Card declinedYour bank declined the transaction. Try a different card or contact your bank.
Insufficient fundsMake sure your account has enough funds to cover the payment amount.
Expired cardYour card may have expired. Update your payment method with a current card.
Incorrect card detailsDouble-check the card number, expiration date, and CVV.
Bank security blockYour bank may have flagged the transaction as unusual. Call your bank to authorize it.
Network errorYour internet connection may have dropped during payment. Try again.

Steps to Retry​

1. Go to your invoices​

Log in to the portal at app.propty.io and click Invoices in the sidebar. Find the unpaid invoice.

2. Click "Pay"​

Click the invoice to view details, then click the Pay button to start a new payment attempt.

3. Enter your payment details​

Enter your card information carefully. Make sure:

  • The card number is correct (no extra or missing digits)
  • The expiration date is in the future
  • The CVV matches your card
  • The billing zip code matches what your bank has on file

4. Submit the payment​

Click Pay to submit. If the payment succeeds, you will see a confirmation message and the invoice status will change to Paid.

If Payment Keeps Failing​

Try a different payment method​

If one card doesn't work, try a different card or bank account.

Contact your bank​

Your bank may be blocking the transaction. Call the number on the back of your card and ask if they are blocking payments to Stripe or to your property management company.

Check for holds​

Some banks place temporary holds on your account after a failed attempt. Wait 24 hours before retrying.

Contact your property manager​

If you've tried multiple payment methods and the payment still fails, contact your property manager. They can:

  • Verify that payments are properly configured for your property
  • Record a manual payment on your behalf (check, cash, etc.)
  • Help troubleshoot Stripe-specific issues

Payment Security​

  • Propty never stores your full card number. All payment processing is handled securely by Stripe.
  • Your card details are encrypted in transit and at rest.
  • If you see an unfamiliar charge, contact your property manager first — it may be a legitimate assessment.

Troubleshooting​

The payment page won't load​

  • Try refreshing the page
  • Clear your browser cache
  • Try a different browser
  • See Browser Compatibility for supported browsers

I was charged but the invoice still shows as unpaid​

  • Payment processing may take a few moments. Refresh the page after 30 seconds.
  • If the status doesn't update, contact your property manager. They can check the payment status on their end.

I want a refund​

  • Contact your property manager directly. Refunds are processed by the property manager through Stripe.